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Pickup Location: 
Delivery Location: 
Equipment Type: 
Leasing Company: 
Lease Number: 
NOTE: You are already logged in as account !
The Return you are attempting to access is designated for Lessee .
If you wish to continue, you will first be logged out of your account.

 
 
Please enter the following information:
* Lease Number: 
* : 
* : 
What type of Equipment will you be returning?





 
Pickup Location:
* Zip: 
Delivery Location:
* Location: 
  Not sure where to ship your equipment?
* Zip: 
Enter the quantity of each Computer / IT type:
List the equipment to ship:
Asset Type Service Tag Remove
Add an Item
List the equipment to ship:

First select the Make of your equipment, and then begin typing the model number in the Model field to find the correct model.

Make Model Serial Number   Remove  
Add an Item
Enter the information for each Medical item:
Qty Length
(inches)
Width
(inches)
Height
(inches)
  Description     Remove  
Add an Item
Enter the information for each Other item:
Qty Length
(inches)
Width
(inches)
Height
(inches)
Weight   Description     Remove  
Add an Item
* Please enter the total declared value for this shipment: $
How would you like to proceed?
Order Logistics Estimated Total
**Custom Quote
**The pickup zip OR number of copiers for pickup OR equipment model will require a custom quote.
Please continue through the process to receive a custom shipping quote via email.
  Full Service price includes the cost of cargo liability coverage for property damage or loss for the declared value for the assets during pick-up, transport and delivery.  
Purchase Equipment
$500.00
Other Options
 
  Vendor / dealer refers to the company that set up the lease and installed the equipment. Your vendor / dealer may have offered to return the asset(s) on your behalf at the end of lease. It is your responsibility to contact them to ascertain if they will perform the service for you.  
 
Self Service Shipping
When you only have a few items to ship, order shipping kits and pack them yourself.

Kits are specially designed for shipping computers, monitors, printers or other I.T. equipment.

Kits come in a variety of sizes, constructed of heavy cardboard, and contain strong inflatable air cushions to protect items of any shape.
Full Service Shipping
Professional asset handlers will pack your items onsite.

They are trained to follow strict Standard Operating Procedures for packing I.T. assets, copiers, and medical equipment.

All shipment data is viewable online.

All pricing includes the following features when required:

Lift Gate, Inside Pickup, Packaging Materials, 2-Person Crew, Security Clearance, Fuel Surcharge

Lift Gate: A liftgate is a device attached to a truck to enable loading pallets when no loading ck is available. Most logistics providers charge an extra fee to use a truck equipped with a liftgate.


Inside Pickup: "Inside PIckup" is a term used to describe a pickup in which the assets are insi a building. If assets need to be carried up or down stairs, there is a Stair Carry charge for that.


Inside Pickup: "Inside PIckup" is a term used to describe a pickup in which the assets are inside a building. If assets need to be carried up or down stairs, there is a Stair Carry charge for that.


Packaging Materials: Packaging includes pallets, shrink wrap, boxes and all supplies used by the packing crew to safely pack your assets.


2-Person Crew: To ensure the safe transport of your assets, Standard Operating Procedures require two crew members to pack assets on pickups with 30 assets or more or an estimated weight of 900 lbs or more. Asset handlers are trained on the best methods of packing I.T assets, including CPUs, monitors, printers and laptops.


Security Clearance: Every professional that is dispatched to to perform onsite packing services has passed a background check according to the standards set by the TSA.


Fuel Surcharge: Carriers charge a fee in addition to their standard line haul rates to offset the cost of fuel. This Fuel Surcharge (FSC) is a percentage on a sliding scale based on the national average price for diesel, and is added to all freight charges but not to extra service charges such as After Hours pickup. The current national average fuel price is reported weekly by the U.S Energy Information Administration, from which carriers set their FSC. The rate you are charged for this pickup will reflect rate in effect the week of the pickup. If there are more assets onsite than you have entered here, you will be charged for those additional assets at the current rate at the time of the pickup.
Full Service Shipping includes a professional logistics driver or crew who will remove your equipment from your premises, then blanket wrap and strap it inside the truck to ensure safe transport to the delivery destination. This service includes transit coverage for the declared value of the shipment.

IMPORTANT:

  1. The basic de-installation that is included with this service to prepare for shipping is limited to unplugging the machine from the wall, removing paper trays and disassembling up to one attachment. This does not apply to large production machines, wide format printers, or any configuration with multiple components. The machine must be disassembled into its components prior to pick-up, usually by your servicing dealer.
  2. Wide format printers or plotters must have the toner removed and vacuumed out by your servicing dealer to avoid damage to the unit during the removal, transport, and delivery process.
  3. Hard drive services are not included in this service. Hard drive wipe can usually be performed by your IT. Hard drive replacement must be performed by your servicing dealer OR the original equipment manufacturer (OEM). For additional hard drive or de-installation services, please email us at customerservice@returncenter.com to determine if we can refer your request to a trusted third party provider.
* Lease Return Due Date: 
* Return Authorization: 

Upload the Return Authorization document from your lessor
or a detailed inventory list of equipment to ship.
Your pickup is currently scheduled for the week of:January 27 - January 31
You can select a different pickup date range
by clicking on the calendar.
  ($150 extra charge applies)
 
  Important: We will make every effort to fulfill your request for a date-specific pickup. However, not all zip codes are serviced on a daily basis. We will advise if we cannot meet the date-specific request and issue a refund for that service. You will always receive a 24 hr. alert the day before the actual pickup with time frame.
Estimated delivery date:  
Required delivery date:  
 
Warning! Your pickup choice will result in your equipment being delivered after the required delivery date.
Specify any special conditions at pickup location:
These special conditions have been manually set by the OnePak administrator to meet your requirements, and cannot be modified.

Professional De-Installation Checklist

This service is provided by experienced professionals who perform the following services for a flat fee of $285 that will be added to your order at checkout:

Inspection to document the following:

  • Serial number(s) match the order.
  • Error codes displaying on the machine.
  • Functioning control panel, document feeder, print controller, paper trays and finisher.
  • Wheels attached and rolling.
  • Machine passes a copy without error messages.
  • Visible scratches, dents, cracks or damage.
  • Missing parts.

De-Installation includes:

  • Secure toner cartridges.
  • Empty/replace toner waste bottle.
  • Collect cables and maintenance records.
  • Detach roll-up accessories (finisher, paperdeck, etc.).
  • Document number and type of pieces to ship.
Enter your Vendor / Dealer information:
* Company:
* Address:
 
* City, State, Zip:
 
* Contact Name:
* Telephone:
* Email:
* Estimated Delivery Date:
 
NOTICE

ReturnCenter services are limited to facilitating return logistics and purchases for equipment owned by other parties. Nothing in ReturnCenter.com, or the use of ReturnCenter or its affiliates, shall be construed to supersede or modify in any way the terms of any lease or other agreement regarding the equipment, or to confer upon ReturnCenter any attributes of ownership of the equipment. ReturnCenter has no liability and makes no warranties whatsoever with respect to the equipment or the transactions between you and the lessor.

 
 
NOTICE

ReturnCenter services are limited to facilitating return logistics and purchases for equipment owned by other parties. Nothing in ReturnCenter.com, or the use of ReturnCenter or its affiliates, shall be construed to supersede or modify in any way the terms of any lease or other agreement regarding the equipment, or to confer upon ReturnCenter any attributes of ownership of the equipment. ReturnCenter has no liability and makes no warranties whatsoever with respect to the equipment or the transactions between you and the lessor.


 
Enter your shipping company information:
Company:
Address:
 
City, State, Zip:
 
Contact Name:
Telephone:
Email:
Estimated Delivery Date:
 
WARNING

By opting out of the ReturnCenter.com returns process, I understand that I remain fully responsible for any lost, damaged or erroneous equipment delivered on my behalf to the lessor's designated returns facility.

  • I acknowledge that logistics providers contracted by ReturnCenter.com are specialized carriers for the type of equipment that I am shipping to the lessor, and by arranging my own shipping, I am accepting full responsibility that the contracted provider has the proper experience, equipment and expertise to properly package, handle and transport this type of equipment.



 
Medical Equipment Pre-Transportation Decontamination Checklist
Please complete the following checklist as applicable for the equipment being returned.

A copy of the completed checklist document must be returned with the equipment on the outside of the box or shipping container and must be in a clearly marked envelope.
*
  * 
  * 
  * 

The OSHA Bloodborne Pathogen Rule, Postal Law and U.S. Department of Transportation rules require that contaminated instruments/equipment be decontaminated PRIOR TO SHIPPING to minimize the risk of exposing those persons involved in handling or transporting this equipment. Please refer to the specific decontamination procedure listed in the applicable manufacturer user manual(s) for details.

It is your responsibility to comply with the above rules and regulations. We will interpret shipment of the equipment as your attestation that all regulations have been complied with.

Download Checklist Here (PDF)

PLEASE SECURE A COPY OF THIS COMPLETED DOCUMENT TO THE OUTSIDE OF THE SHIPPING CONTAINER OR BOX IN AN ENVELOPE CLEARLY MARKED.

Checkout Summary
 
Ship to: Return to (Shipping Labels):
 
Qty Item Return Kit Subtotal
Product Total:
*Return (Shipping Kit) Delivery:
Sales Tax:
Invoice Processing Fee: $20.00
ORDER TOTAL:
 
What's Next?

Your order will ship out within two business days.
 
When you place your order, you will be emailed a confirmation/receipt. Your return shipping labels will be included in the box. When your order delivers, you will be emailed a confirmation.
 
* The charges shown are based on the input you have provided. If the actual dimensions or weights exceed what was indicated, or if the pickup or delivery address is a residential address, you may be charged for any additional shipping charges, fees and penalties incurred.
 
  ALL SALES ARE FINAL
Checkout Summary
Requested pickup date:

Estimated delivery date:  
Items to ship:
 
Services: Amount
Full Service Shipping $0
 
Invoice Processing Fee $20

Total: $0
Sign In
What is your email address?

We see that you already have an account on ReturnCenter.com.
Create the password for your new account on ReturnCenter.com.

This will be your ReturnCenter.com username and password. Please store it where you keep other important information.

  * Password: Suggest
  * Confirm Password:
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We have sent an email to your inbox with a link that will allow you to change your password.
The link will be valid for the next 2 hours.
Vendor / Dealer Return
Ship equipment to:


Minimum Coverage:

You and your dealer will be emailed a PDF label to attach to your shipment once you click Submit below.

You and your dealer can access your Return Label on the following screen once you click Submit below.
Lessee Shipper Information
Ship equipment to:


Minimum Coverage:

You and your dealer will be emailed a PDF label to attach to your shipment once you click Submit below.

You and your dealer can access your Return Label on the following screen once you click Submit below.
Signed in as
Person in charge of returning equipment:
This person will receive the receipt for this order and will be copied on all communications with the lessee. (Administrative contact)

* Company: 
* Name: 
* Phone: 
* Email: 
Pickup Location:
* Company: 
* Address: 
 
* City, State, Zip: 
  
 
Contact Person at Pickup Location:
* Name: 
* Phone: 
* Cell / Alternate Phone: 
* Email: 
Alternate Site Contact:
The ability to guarantee contact for scheduling and pickup is essential for smooth service.

* Is there an Alternate Pickup Location Contact?  
 
* Name: 
* Phone: 
* Cell / Alternate Phone: 
* Email: 
Delivery Location:
* Company: 
* Address: 
 
* City, State, Zip: 
  
Company: 
Address: 
City, State, Zip: 
 
Contact Person at Delivery Location:
* Name: 
* Phone: 
Email: 
Checkout Summary
 
Order date:  
 
Person in charge of returning equipment:
 
Ship to: Return to (Shipping Labels):
 
Qty Item Return Kit Subtotal
Product Total:
Outbound (Shipping Kit) Delivery:
*Return (Shipping Kit) Delivery:
Sales Tax:
Invoice Processing Fee: $20.00
ORDER TOTAL:
 
What's Next?

Your order will ship out within two business days.
 
When you place your order, you will be emailed a confirmation/receipt. Your return shipping labels will be included in the box. When your order delivers, you will be emailed a confirmation.
 
* The charges shown are based on the input you have provided. If the actual dimensions or weights exceed what was indicated, or if the pickup or delivery address is a residential address, you may be charged for any additional shipping charges, fees and penalties incurred.
 
  ALL SALES ARE FINAL
Checkout Summary
Requested pickup date:

Estimated delivery date:  

Order date:  
Person in charge of returning equipment:
Pickup at: Delivery to:
Items to ship:
 
Services: Amount
Full Service Shipping $0
 
Invoice Processing Fee $20

Total: $0
Custom Quote Required

The pickup zip OR number of copiers for pickup OR equipment model will require a custom quote. Please continue through the process to receive a custom shipping quote via email.  Because your location requires union labor, we will need to prepare a custom quote.
Click Submit below to request your custom quote.
When ready, we will contact you by email with details.

Verify Order

YOU ARE NOT DONE YET!   Please verify that all of the information above is correct.

If any information is incorrect, use the Previous button to step back and make the corrections.

If all information is correct, use the Next button for Payment Options.

Billing Information
Billing Address:
* First Name: 
* Last Name: 
* Company: 
* Address: 
 
* City, State, Zip: 
* Phone Number: 
* Email: 
Checkout Payment
How would you like to pay for this?

    
    
* Card Number:
* Expiration Date: /  
* Verification Code:  
* Account Type:  
* Routing Number:  
* Account Number:  
* Bank Name:  
* Name on Account:  
Invoiced orders cannot be scheduled for pickup
until payment is received and processed.
Your invoice will be emailed to you as a PDF.
No paper invoice will be sent.
There is a processing fee of $20 for invoiced orders.
(No fee applies for Credit Card payments)
 
Invoice payment options will be shown on the next
screen and on your invoice
 
Billing address:  
* First Name:  
* Last Name:  
* Company:  
* Address:  
   
* City, State, Zip:    
* Phone Number:
Fax Number:
 
PO Number:  
 
Download our Vendor W-9 here
Download our Vendor Proof of Insurance here
Your Return Label has been created.
Your Bill of Sale hasReturn Label with shipping address and your Order Receipt have been emailed to you at .

Credit card statement charges will appear as "ReturnCenter.com".

Within the next business day, the contact person at the pickup location will be contacted at by the service provider to schedule your de-installation and/or hard drive replacement services. Within 3 business days from TODAY, the logistics provider will contact that person to confirm your location and schedule your pickup date range. Within 3 business days from TODAY, the contact person at the pickup location will be contacted at by the logistics provider to confirm your location and schedule your pickup date range. A confirmation email of your estimated pickup date will follow. You will also receive a call from the logistics provider within 24 hours of the pickup to confirm your pickup date.
Your Return Label with shipping address, your Order Receipt, and your UPS labels have been emailed to you at . Credit card statement charges will appear as "ReturnCenter.com".

Your shipping kit(s) will ship to you within two business days. It may take up to five additional business days for delivery, depending on your location. Please package one item in each kit as soon as you receive the shipping kits. Please include one Return Label provided in each box. You selected


Click to print your Return Label (PDF) now
Your Invoice has been created.
You have been sent an email with the Invoice attached.

Your shipment cannot be scheduled for pickup until payment is received and processed. Your payment has been received and processed.

View your Invoice (Expires )

Cancel your Invoice ONLY to pay with a Credit Card now.

Cancel Invoice:
If you cancel this invoice, you will be returned to the Checkout page to select a different form of payment. Are you sure you want to cancel? Cancel Invoice Don't Cancel
Download our Vendor W-9
Download our Vendor Proof of Insurance


Customer Service: 888-753-7499  customerservice@returncenter.com

Your Order has been created.
You have been sent an email with the receipt attached.

Your shipment will be scheduled as soon as IBM Global Financing (IGF) has approved the return.



Customer Service: 888-753-7499  customerservice@returncenter.com

Your Custom Quote is being created.
Our team will provide you with a custom quote for your location, and will contact you shortly at .

In the meantime, if you have any questions, please contact ReturnCenter customer service at customerservice@returncenter.com, or 888-753-7499.
Your Return Label has been created.
You have stated that your vendor / dealer will be returning the equipment.

Your Return Label has been emailed to you at .

You can also Click to print your Return Label (PDF) now

NOTE: If you change your mind, you can return to this page at any time by clicking the same link in your original RA email.

I've changed my mind. I wish to use ReturnCenter services to return my equipment.

Change Return Method:
If you want to use ReturnCenter services instead of having your dealer return the equipment, click the Change button. Change Don't Change
Your Return Label has been created.
You have have indicated that you will be shipping the equipment yourself.

Your Return Label has been emailed to you at .

You can also Click to print your Return Label (PDF) now

NOTE: If you change your mind, you can return to this page at any time by clicking the same link in your original RA email.

I've changed my mind. I wish to use ReturnCenter services to return my equipment.

Change Return Method:
If you want to use ReturnCenter services instead of the equipment yourself, click the Change button. Change Don't Change

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