Hopebridge Health is a leading provider of autism therapy services in the United States, operating more than 115 centers across Indiana, Arizona, Kentucky, Tennessee, Florida, North Carolina, and Alabama. Their large and distributed workforce relies heavily on laptops and tablets to deliver diagnostics and Applied Behavior Analysis (ABA) therapy to children in need.

Managing IT asset recovery across such a vast and decentralized network created significant operational strain—until Hopebridge discovered ReturnCenter, who helped Hopebridge Health Simplify Nationwide IT Asset Returns.

The Challenge

Hopebridge’s small IT team of three was responsible for supporting the technology needs of hundreds of centers. Hobee Hembree, Associate Systems Engineer, was tasked with recovering assets—a time-consuming effort that included:

• Ordering boxes from Amazon
• Paying for separate return labels
• Manually tracking shipments in Excel
• Spending hours each week coordinating logistics

Meanwhile, center staff—focused on caring for 10–12 children per location—had little capacity to pack and return devices, with laptops and tablets frequently remaining at the centers for extended periods.

The Goal

Hopebridge needed a streamlined, scalable solution that would:

• Alleviate the burden on center staff
• Centralize and simplify IT asset return logistics
• Reduce manual tracking and communication
• Ensure visibility and accountability across all returns

The Solution

Hobee connected with the ReturnCenter team and quickly recognized the potential of the platform. Hopebridge adopted ReturnCenter’s Box Program, which provided:

• Prelabeled return kits shipped directly to centers or employees
• Centralized tracking via the ReturnCenter dashboard
• Rapid re-imaging and redeployment of returned devices from a central Indiana hub
• Relief for center managers, who simply pack the device and send it back

“ReturnCenter’s simple, reliable shipping model eliminated the need to source materials manually or rely on ad hoc processes,” said Hobee. “The process has taken a considerable load off both our IT team and center managers. Once the return box arrives, all they have to do is place the device inside. We handle the rest, including pickup coordination.”

“Center managers quickly became familiar with the process. They recognize the ReturnCenter packaging immediately and understand the clear instructions, making the return process seamless—even for first-time users.”

The Results

5+ Hours Saved Weekly:
The IT team no longer orders shipping supplies or tracks returns manually. “I go in every day to see what’s been delivered,” Hobee shared. “The dashboard has significantly improved our process. Previously, we handled everything manually—ordering boxes, creating labels, tracking shipments in Excel. It was inefficient. Now, everything is centralized and easy to manage.”

Operational Control & Visibility:
ReturnCenter’s dashboard empowers Hobee to monitor asset recovery from start to finish—without burdening other team members.

Cost Savings:
By eliminating box reorders and shipping waste, Hopebridge has significantly reduced logistics costs. “Before ReturnCenter, we ordered boxes and packing materials ourselves, which was both costly and inconsistent. Now, the standardized shipping process has not only saved us time but also reduced expenses across the board.”

Happier Frontline Teams:
“Center managers have one less thing to worry about,” Hobee said. “They just wait for the box, pack it, and we take care of the rest.” Even new users find the process intuitive—and some now recognize ReturnCenter boxes on sight.

Looking Ahead

With ReturnCenter, Hopebridge Health is scaling its IT operations without sacrificing frontline focus. As the organization grows, ReturnCenter will remain a trusted logistics partner—supporting both sustainability and seamless device recovery.

“For organizations with a distributed workforce, ReturnCenter is an invaluable solution. When HR notifies us about a remote departure, we can send a return kit immediately and track it through the platform—no extra coordination required.”
Hobee Hembree, Hopebridge Health

Looking for more perspectives? Check out these resources:

• Blog: How Nelnet Streamlined Remote IT Asset Recovery with ReturnCenter for ServiceNow
• Blog: Mastering Remote Offboarding: Best Practices for IT Asset Managers
• Webinar: Best Practices for Recovering Assets from Remote Workers

To learn more about how ReturnCenter can streamline your IT asset management process, please contact us.