ReturnCenter and Makor

The Big Idea

The integration of the ReturnCenter platform with Makor’s enterprise resource planning (ERP) system enables ITADs to seamlessly work with their clients to book and track shipments in ServiceNow or your own branded ReturnCenter.

ITAD Benefits

Now you can serve your largest customers where they want to work—in ServiceNow! For all others, you can now offer a state-of-the-art customer experience in the ReturnCenter platform.

Regardless of which system customers use to request a pickup or order a box and return label, the ITAD provider receives a notification of each shipment request and processes the order directly in their instance of Makor ERP. Every step you complete in Makor ERP updates ReturnCenter and ServiceNow:

• Schedule Pickup
• Record Pickup
• Record Delivery
• ITAD Confirm Receipt
• ITAD Audit
• ITAD Data Destruction
• ITAD Settlement

Customer Benefits

Whether your customer is requesting a pickup in ServiceNow or in your ReturnCenter, the user experience is the same. Both allow users to effortlessly schedule and track ITAD pickup requests, specify required onsite services, and provide pickup locations and asset details with ease.

The Makor ERP system automatically updates all order-related activities in ServiceNow or in your ReturnCenter in real-time, ensuring transparency and operational efficiency. Stakeholders can access the most current information including shipment and ITAD documentation improving overall workflow management.

Automated Data and Document Flows

This integration simplifies the documentation process and ensures easy accessibility of accurate records throughout the disposition process. Critical documentation in Makor ERP is automatically imported back into the ServiceNow platform or your ReturnCenter, including:

• Logistics Detail Report
• Receiving Report
• Registered Materials Report
• Audit Report – Data Security
• Material Details Report
• Certificates of Destruction
• Certificates of Recycling
• Settlement Report

Additionally, the ReturnCenter-Makor ERP integration offers customers the ability to automatically update individual asset records in ServiceNow based on the data provided by the ITAD. This feature reduces the manual workload associated with asset management, providing an automated, up-to-date view of asset status and history from end-to-end.

ReturnCenter and Makor Solutions are committed to enhancing operational efficiency and transparency for ServiceNow users through this powerful integration. Read our Press Release.