ReturnCenter and Makor ERP™
The Big Idea
The integration of the ReturnCenter platform with the Makor ERP™ enterprise resource planning (ERP) system enables ITADs to seamlessly work with their clients to book and track pickups in the ServiceNow® platform or your own branded ReturnCenter. Makor ERP™ is the operational engine feeding real-time compliance and documentation data back to ReturnCenter and ServiceNow.
ITAD Benefits
Now you can serve your largest customers where they want to work—in ServiceNow! For all others, you can now offer a state-of-the-art customer experience in the ReturnCenter platform.
When the ITAD provider receives a notification of a pickup request and processes the order directly in their instance of Makor ERP™, every step you complete updates in both ReturnCenter and ServiceNow including:
- Scheduling Pickup
- Recording Pickup
- Recording Delivery
- ITAD Receipt Confirmation
- ITAD Audit
- ITAD Data Destruction
- ITAD Settlement
Customer Benefits
Whether your customer is requesting a pickup in ServiceNow or in your ReturnCenter, the user experience is the same. Both allow users to effortlessly schedule and track ITAD pickup requests, specify required onsite services, and provide pickup locations and asset details with ease.
The Makor ERP™ system automatically updates all order-related activities in ServiceNow or in your ReturnCenter in real-time, ensuring transparency and operational efficiency. Stakeholders can access the most current information including pickup and ITAD documentation improving overall workflow management.
Automated Data and Document Flows
This integration simplifies the documentation process and ensures easy accessibility of accurate records throughout the disposition process. Critical documentation in Makor ERP™ is automatically imported back into the ServiceNow platform or your ReturnCenter, including:
- Logistics Detail Report
- Receiving Report
- Registered Materials Report
- Audit Report – Data Security
- Material Details Report
- Certificates of Destruction
- Certificates of Recycling
- Settlement Report
Additionally, the ReturnCenter-Makor ERP™ integration offers customers the ability to automatically update individual asset records in ServiceNow based on the data provided by the ITAD. This feature reduces the manual workload associated with asset management, providing an automated, up-to-date view of asset status and history from end-to-end.
ReturnCenter and Makor ERP™ are committed to enhancing operational efficiency and transparency for ServiceNow users through this powerful integration. Read our Press Release.
