ITAD Solutions
ReturnCenter ITAD solutions can help you get more business and create happier customers.
What is ReturnCenter?
ReturnCenter is a full-service platform that provides a streamlined way to schedule and manage technology equipment returns, from single items to large-scale pickups. Traditionally used by IT and HR teams to schedule IT asset pickups at end of life or lease, ReturnCenter is now available as an ITAD solution to fulfill these disposal requests for their customers
ReturnCenter provides ITADs two customer-facing resources for requesting and tracking shipments and accessing related documents. ReturnCenter functionality is available at a customized version of the ReturnCenter.com website, or as an app for ServiceNow users, enabling hardware asset managers to schedule, track and report on transportation of hardware assets right within the ServiceNow platform.
Do your largest customers use ServiceNow?
Let ReturnCenter and its ServiceNow Apps be the bridge between you and your customers who use ServiceNow.
- Integrate into their ServiceNow platform
- Get more business
- Use your logistics or a third party
If your customer uses ServiceNow to monitor and track IT hardware use across their organization, the ReturnCenter apps can help them automate their disposition process, embedding your facilities as the destinations at end of life.
At present, your customers may be frustrated with leaving ServiceNow to manage shipment and asset details at end of life. With ReturnCenter, you can provide visibility into their shipments to your facilities and automate asset-level updates directly in ServiceNow. This streamlined digital connection reduces your customers’ workload, reduces reliance on email and spreadsheets, and makes it easy to work with your organization.
For IT Asset Disposition Providers
ReturnCenter enables ITADs to provide logistics visibility and document access to all your customers through ReturnCenter.com.
- Offer customers the ability to schedule and track shipping services routed to your locations
- Upload Certificates of Destruction and final Settlement Reports to ReturnCenter for customers to view and download.
- You provide the logistics, choose a third party, or use Onepak logistics
- Maintain existing shipping and billing agreements with your customers
- Monitor incoming shipments on ReturnCenter dashboard or your own (API available)
The ReturnCenter app in ServicerNow provides the technology bridge to your customers using ServiceNow (no individual API integrations required). Customers can:
- Schedule and track all shipments within ServiceNow
- Identify specific assets to be shipped so you know what to expect
- Access Certificates of Destruction and final Settlement Reports within their ServiceNow instance
- Get automatic asset-level updates in ServiceNow based on your customer settlement report data uploaded to the ReturnCenter app (using an optional advanced App)
Additional benefits for your end customer:
- Works with or without HAM or HAM Pro
- Demonstrate compliance that every asset is accounted for
- Access to turnkey box program for remote asset recovery
The ReturnCenter Box Program
The ReturnCenter Box Program is a hands-off, streamlined service for small pickups, effortlessly retrieving hardware from remote users. With easy online ordering and available ServiceNow application, five custom box sizes, prepaid shipping labels, and built-in tracking, you can add this as an extension of your services to your customers across every US zip code. Perfect for remote employee offboarding, refresh, or redeployment, in addition to your own disposition services. Learn more.
Partnering with ReturnCenter means aligning with a trusted and proven IT returns solution provider. Offer your clients a connection to a global integrated reverse logistics platform to close the loop on their IT lifecycle and increase their loyalty.