ITAD Solutions
ReturnCenter ITAD solutions can help you get more business and create happier customers.
Let ReturnCenter and its ServiceNow Apps be the bridge between you and your customers who use ServiceNow.
- Integrate into their ServiceNow platform
- Get more business
- Use your logistics or a third party
If your customer uses ServiceNow to monitor and track IT hardware use across their organization, the ReturnCenter apps can help them manage the decommissioning of IT hardware, with you as their ITAD.
Your customers may be frustrated with leaving ServiceNow to manage shipment and asset details at end of life. With ReturnCenter, you can provide visibility into their shipments to your facilities and automate asset-level updates directly in ServiceNow. This streamlined digital connection reduces your customers’ workload, reduces reliance on email and spreadsheets, and makes it easy to work with your organization.
What is ReturnCenter?
ReturnCenter is a full-service platform that provides a streamlined way to schedule and manage technology equipment returns, from single items to large-scale pickups. ReturnCenter and all of its functionality is available as an app for ServiceNow users, enabling hardware asset managers to schedule, track and report on transportation of hardware assets right within the ServiceNow platform.
Traditionally used by IT and HR teams to schedule IT asset pickups at end of life or lease, ReturnCenter is now available as an ITAD solution to fulfill these disposal requests for their customers using ServiceNow. ITADs can automate their customers’ disposition process, embedding themself as the destination at end of life.
For IT Asset Disposition Providers
ReturnCenter enables ITADs to provide logistics visibility and document access to ServiceNow users.
- ReturnCenter app provides the technology bridge to your customers using ServiceNow (No individual API integrations required)
- Offer customers the ability to schedule and track shipping services routed to your location, within ServiceNow
- You provide the logistics, choose a third party, or use Onepak logistics
- Maintain existing shipping and billing agreements with your customers
- Monitor incoming shipments on ReturnCenter dashboard or your own (API available)
- Customers identify specific assets to be shipped so you know what to expect
- Upload Certificates of Destruction and final Settlement Reports to ReturnCenter to automatically push them to your customers’ ServiceNow instance
- Automatic asset-level updates in ServiceNow based on your customer settlement report data uploaded to the ReturnCenter app (using an optional advanced App)
Additional benefits for your end customer:
- Establish & automate their ITAD as the end of life provider
- Works with or without HAM or HAM Pro
- Easy ITAD ordering on their ServiceNow dashboard
- Dashboard tracking and reporting on all hardware shipments including scheduled and actual pickup dates, actual delivery dates, and historical data
- Demonstrate compliance that every asset is accounted for
- Automated asset-level updates right in ServiceNow
- Clear end-to-end visibility of equipment, right within ServiceNow
- Access to turnkey box program for remote asset recovery
The ReturnCenter Box Program
The ReturnCenter Box Program is a hands-off, streamlined service for small pickups, effortlessly retrieving hardware from remote users. With easy online ordering and available ServiceNow application, five custom box sizes, prepaid shipping labels, and built-in tracking, you can add this as an extension of your services to your customers across every US zip code. Perfect for remote employee offboarding, refresh, or redeployment, in addition to your own disposition services. Learn more.
Partnering with ReturnCenter means aligning with a trusted and proven IT returns solution provider. Offer your clients a connection to a global integrated reverse logistics platform to close the loop on their IT lifecycle and increase their loyalty.