ReturnCenter Announces New Integration with ServiceNow and Makor ERP

FOR IMMEDIATE RELEASE

ReturnCenter Announces New Integration with ServiceNow and Makor ERP

Westfield, MA – July 8, 2025 —ReturnCenter today announced an expansion of its platform with a ServiceNow application enhancement along with integration with Makor’s enterprise resource planning (ERP) system. This collaboration introduces a streamlined approach for managing the IT asset disposition (ITAD) process in Makor ERP by integrating with the innovative ReturnCenter app in ServiceNow.

This integration creates an end-to-end chain of custody experience for ServiceNow users. The ReturnCenter app in ServiceNow allows users to effortlessly schedule ITAD pickup requests, specify required onsite services, and provide pickup locations and asset details with ease. Once submitted, the ITAD provider receives and processes the order directly in their instance of Makor ERP.

The Makor ERP system automatically updates all order-related activities in ServiceNow in real-time via the ReturnCenter app’s Work in Progress view, ensuring transparency and operational efficiency. Stakeholders can access the most current information, improving overall workflow management.

Upon completion of ITAD services, critical documentation—including Proof of Pickup, Proof of Delivery, Certificates of Destruction and Recycling, and Disposition reports—are seamlessly imported back into the ServiceNow AI Platform. This automation not only simplifies the documentation process but also ensures accuracy and easy accessibility of records throughout the disposition process.

Additionally, the ReturnCenter-Makor ERP integration offers customers the ability to automatically update individual asset records in ServiceNow based on the data provided by the ITAD. This feature reduces the manual workload associated with asset management, providing an automated, up-to-date view of asset status and history from end-to-end.

ReturnCenter and Makor Solutions are committed to enhancing operational efficiency and transparency for ServiceNow users through this powerful integration.

About ReturnCenter

ReturnCenter is a digital ecosystem connecting stakeholders across IT asset management and reverse logistics. Available as a standalone platform or via the ServiceNow app, ReturnCenter links ITAD providers, leasing companies, electronics OEMs, and their customers to streamline IT equipment return, decommissioning, secure data destruction, device refurbishment or recycling, and automated compliance reporting with full chain-of-custody documentation. For more information, please visit https://www.returncenter.com.

About Makor Solutions
Makor Solutions is a leading provider of enterprise software purpose-built for the IT Asset Disposition (ITAD), electronics recycling, and refurbishment industries. Its flagship platform, Makor ERP™, delivers a comprehensive, end-to-end solution that supports every stage of the asset lifecycle—from intake, testing, data sanitization, and inventory management to resale, recycling, and compliance reporting. Designed to meet the rigorous demands of R2v3, e-Stewards, and ISO standards, Makor ERP empowers organizations to streamline operations, ensure secure chain-of-custody, automate compliance, and enhance profitability.

ServiceNow, the ServiceNow logo, Now, Now Platform, and other ServiceNow marks are trademarks and/or registered trademarks of ServiceNow, Inc. in the United States and/or other countries.

For more information, please contact:

Jacquelyn Elwell
Director of Marketing
marketing@returncenter.com
413-750-8207